Cancellation policy

If you wish to cancel your order, you must notify us within 24 hours. After this period, we reserve the right to decline the cancellation if your order has already been processed.

Contact

Have more questions?

Please email or call us if you have any questions or comments about the above policies, our website, or our products.

Ovannis
Address: Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia

Email: help@ovannis.com
Phone number: +61 1800 186 614
Contact us here: Contact Form

We aim to respond to your email within 24–48 hours on weekdays.

Opening hours:
Monday to Friday between 9 a.m. and 5 p.m.
Saturday–Sunday: 12 a.m. and 6p.m.