Shipping policy
Shipping Policy
This shipping policy applies to deliveries within Australia. All orders are shipped from our overseas fulfilment facilities.
Delivery Information
Order processing times are calculated based on AEST and apply to overseas fulfilment operations. Below you will find the average delivery times for our orders:
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Order cut-off time: 10:00 PM (AEST – Australian Eastern Standard Time)
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Processing time: 1–3 business days (Monday to Friday)
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Delivery time: 3–8 business days (Monday to Friday)
We work with reliable shipping partners such as Australia Post and other trusted couriers to ensure that your order is delivered safely and on time.
Orders are shipped via trusted international carriers, with final delivery handled by local courier partners.
Please note that some orders may be shipped from overseas fulfilment partners before final delivery in Australia.
Shipping Costs
All our products are delivered free of charge within Australia. There is no minimum order value required.
Delivery of Your Order
We know you want to enjoy your order as soon as possible! That’s why all orders are processed within 1–3 business days and then shipped for delivery.
Please note that delivery times may be affected by peak periods or unforeseen events. We always do our best to deliver your order as quickly as possible.
If you have any questions about the status of your delivery, please feel free to contact us via email. Our customer service team will be happy to assist you.
Taxes & Import Fees
Prices displayed do not include GST, taxes, duties, or import fees. For international orders, customs charges may apply depending on your country’s regulations and are the responsibility of the customer.
Ovannis
Address: Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia
Email: help@ovannis.com
Phone number: +61 1800 186 614
Contact us here: Contact Form
We aim to respond to your email within 24–48 hours on weekdays.
Opening hours:
Monday to Friday between 9 a.m. and 5 p.m.
Saturday–Sunday: 12 a.m. and 6p.m.