FAQ
What types of products does Ovannis offer?
Ovannis specializes in a curated selection of stylish and functional apparel, including warm winter jackets and retro-inspired sneakers. Our products are designed to combine comfort with timeless design, ensuring high-quality materials and thoughtful craftsmanship.
What is the return policy for items purchased from Ovannis?
Items purchased from Ovannis can be returned or exchanged within 30 days of purchase, provided they are in original condition, without visible signs of damage, and with all original packaging intact. Certain items, such as intimate or sanitary goods, are exempt from returns.
How long does shipping take for orders placed with Ovannis?
Shipping times vary based on location. Domestic orders within Australia typically take 4-11 business days. Please note that processing times of 1-3 business days are required before shipping. The total transit time is 3-8 business days.
What are the shipping costs for orders from Ovannis?
We’re pleased to offer free standard shipping on all orders delivered within Australia — no minimum order value required.
How can I track my order?
Once your order has been dispatched, you will receive a Shipping Confirmation email containing a tracking number. You can also track your order using the "Track Your Order" page on our website.
What should I do if I receive a damaged item?
If you receive a damaged or defective item, please contact our customer support team at help@ovannis.com within 48 hours of receipt. We will require proof of damage to process your claim.
Can I cancel my order after it has been placed?
Orders can be canceled within 24 hours of placement, provided they have not yet been shipped. If the order has already been processed, you will need to initiate a return once the item is received.
What if I have further questions or need assistance?
If you have any additional questions or require assistance, please do not hesitate to contact us atÂ
Store name:Â Ovannis
Phone number:Â +61 1800 186 614
Email:Â help@ovannis.com
Address: Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia
Customer Service Hours
Our customer support team is at your service and usually responds to inquiries within 24 hours. We are available during the following hours:
- Monday – Friday: 8AM – 8PM
- Saturday and Sunday: 12AM – 6PM