Terms of service

1. Conditions of Use

By accepting these Terms, you confirm that you are at least 18 years of age (legal age in Australia), or that you have given us consent to allow your minor dependents to use the website.

You may not use our products for any unlawful or unauthorized purpose, and you must not violate any laws in Australia in connection with your use of the service (including but not limited to intellectual property laws).

Violation of these Terms will result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your information (excluding credit card details) may be transferred unencrypted across various networks. Credit card details are always encrypted during transfer.

Without our written permission, you may not reproduce, copy, resell, or exploit any portion of the service.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this website is not accurate, complete, or current. The content is provided for general information purposes only.

This website may contain historical information that is not current. We reserve the right to modify content at any time but have no obligation to update any information.

4. Changes to Services and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the service (or any part thereof) at any time without notice.

5. Products and Services

Some products or services may be available exclusively online. These may be limited in quantity and are subject only to our Return & Refund Policy.

We make every effort to display our products as accurately as possible, but we cannot guarantee that your device’s display will show colors or details with complete accuracy.

We reserve the right to limit the sale of our products or services to any person, region, or jurisdiction (including Australia).

6. Billing and Account Information

We reserve the right to refuse any order at our sole discretion. We may, at our discretion, limit or cancel quantities purchased per customer, household, or order.

If we make a change to or cancel an order, we may attempt to notify you using the email or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate information for all purchases.

7. Third-Party Tools

We may provide access to third-party tools over which we have no control or responsibility.

You acknowledge that we provide access to such tools “as is” without any warranties. Use of such tools is entirely at your own risk.

8. Third-Party Links

This website may include content or links to third-party websites. We are not responsible for examining or evaluating such content and disclaim any liability for third-party materials or services.

We recommend that you carefully review the terms and policies of any third party before engaging in a transaction.

9. User Comments and Feedback

If you send us comments, ideas, or suggestions, you agree that we may use them without restriction.

We are not obligated to:

  • Keep comments confidential

  • Pay compensation for comments

  • Respond to comments

You agree that your comments will not violate the rights of any third party or contain unlawful, offensive, or harmful material.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy, which complies with the Australian Privacy Act 1988 (Cth).

11. Errors and Omissions

Occasionally, information on our website may contain typographical errors or omissions relating to product descriptions, pricing, promotions, or availability.

We reserve the right to correct such errors and, if necessary, to cancel any orders affected.

12. Prohibited Uses

You may not use the website or its content:

  • For any unlawful purpose

  • To violate Australian laws or regulations

  • To infringe upon our intellectual property rights or those of others

  • To spread viruses or malicious code

  • To collect personal information without consent

  • For spam, phishing, or other fraudulent purposes

  • For obscene or offensive conduct

  • To interfere with or bypass security features

13. Consumer Rights in Australia

Our products and services are subject to the Australian Consumer Law (ACL).

As a consumer, you are entitled to:

  • A replacement or refund for a major failure

  • Compensation for any reasonably foreseeable loss or damage

  • Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

These rights apply in addition to our Return & Refund Policy.

14. Limitation of Liability

We do not guarantee that the service will always be uninterrupted or error-free.

To the maximum extent permitted by law, we disclaim liability for damages arising from the use of our services, except in cases of gross negligence or willful misconduct.

15. Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be resolved by the competent courts of Australia.

Contact

Have more questions?

Please email or call us if you have any questions or comments about the above policies, our website, or our products.

Ovannis
Address: Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia

Email: help@ovannis.com
Phone number: +61 1800 186 614
Contact us here: Contact Form

We aim to respond to your email within 24–48 hours on weekdays.

Opening hours:
Monday to Friday between 9 a.m. and 5 p.m.
Saturday–Sunday: 12 a.m. and 6p.m.

 

Need more information? Check out our other policies: